Dell, Dell, Dell

I've loved Dell. I own some stock in them. I even lived down the road from them in Round Rock, Texas (they're a great neighbor!) ... but the last 24 hours has eroded about all my good will for the company. I've talked to four different sales reps who've told me all sorts of different things.. all while just trying to order a new Dell Axim PDA. To they're credit they employ certain "Misty" who while struggling with a new customer database software package stood by me through two disconnects and transfers (always get their email address and extension). Dell came through in the end, honoring a recently expired evalue code and offer. Oh.. I started this whole ordeal on Saturday by trying to order it online... had better luck with people.. go figure...